Behavioral Style Patterns

A Five-Part Learning Experience for Individual Development

At the completion of this series of learning experiences, participants will be able to:

  • Describe their Behavioral Style and how it impacts their personal and work relationships
  • Understand the Behavioral Style of others and how it can impact the way they respond
  • Understand how others perceive them
  • Adapt their Behavioral Style in order to gain improved support, understanding, and trust
  • Learn to support change from a behavioral perspective
  • Leverage Behavioral Styles to increase team productivity and team member satisfaction
  • Coach others using methods that are behaviorally aligned with their needs

As a result, participants will become more productive and more satisfied members of the organization

Module 1: Different Behavioral Styles (The Essentials)

The four primary Behavioral Styles are based on a matrix model that details the differences between people. Through an understanding of the model, participants learn how to improve their performance in working with colleagues and customers. This module features a diagnostic called Discus - a diagnostic tool that provides valid and reliable feedback on how a person's actions impact people who are important to his or her success. The combination of feedback and efficient learning helps participants to improve their ability to: 1) demonstrate support for others, 2) express understanding of another person's unique style, and 3) become better recognized as a trusted and reliable partner.


  • On-line Discus diagnostic
  • Comprehensive Discus report
  • Leader's Guide and Slide Presentation

Module 2: Behavioral Styles and Influencing

Sometimes agreement is there just for the asking, while at other times a person needs to work hard to gain acceptance for his or her idea. This module details influencing techniques that address the more challenging situations. Participants learn how to modify their actions in order to better demonstrate Advocacy (support), Empathy (understanding), and Trust (reliability). As a result, they learn how to improve existing partnerships and build new ones.


  • Behavioral Styles and Influencing, Reference Guide
  • Influencing Profile with Comfort Zone Index
  • Leader's Guide and Slide Presentation

Module 3: Behavioral Styles and Change

Organizational change requires behavioral change - some new behavior or way of thinking and responding to a different set of conditions. This module details proven strategies and links them to behavioral style applications. Participants learn how the momentum of change affects associates in different ways and how to support each other more effectively during change.


  • Behavioral Styles and Change, Reference Guide
  • Change Profile
  • Leader's Guide and Slide Presentation

Module 4: Behavioral Styles and Teamwork

The foundation of a successful team is shared commitment. Without it, groups perform as a collection of individuals, seeking to succeed on their own. With it, they become a powerful unit of shared skills and collective performance. Building a team can be easier when one realizes that the most effective team is one that combines talent, expertise, and/or clearly defined roles in combination with productive interactions. Participants learn how behavioral style diversity contributes to a team's performance, and what each team member can do to contribute to a team's success.


  • Behavioral Styles and Teamwork, Reference Guide
  • Teamwork Profile
  • Leader's Guide and Slide Presentation

Module 5: Behavioral Styles and Coaching

Coaching is no longer limited to one's direct reports. In a learning organization, everyone must be prepared to learn from and coach everyone. Coaching depends not on hierarchy, but on who has the opportunity to create a learning experience. In this module, participants learn how to: 1) form effective partnerships, 2) gain commitment, and 3) impart knowledge and skills. Module 5 is a summary and reinforcement of what has been learned in the previous training.


  • Behavioral Styles and Coaching, Reference Guide
  • Coaching Profile with Word List and Orderliness Scale
  • Leader's Guide and Slide Presentation

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